Returns & Exchanges
At TENGA Store Europe, we want you to be completely satisfied with your fashion purchases, which is why we offer a 30-day return window for all unworn items in their original packaging. Please ensure all tags remain attached to qualify for a full refund or exchange.
Initiate Your Return
Visit our online returns portal and enter your order number and email address to select the items you wish to send back.
Prepare the Package
Place the items in their original shipping box or a similar secure mailer, ensuring all original labels and protective packaging are included.
Attach Shipping Label
Download and print the prepaid return shipping label from our portal and affix it securely to the outside of your package.
Drop Off and Track
Hand over your package at any authorized courier drop-off point and keep your receipt to track the status of your return until it reaches our warehouse.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing