Frequently Asked Questions
Everything you need to know about your TENGA Store Europe experience.
Which countries do you ship to within Europe?
We currently ship to all European Union member states, as well as Norway, Switzerland, and the United Kingdom. Shipping times typically range from 3 to 7 business days depending on your location.
What is your return policy for fashion and lifestyle items?
We offer a 14-day return window for all unused and unopened items in their original packaging. Due to the nature of our products, we cannot accept returns on items that have been opened or used for hygiene reasons.
How can I track my order?
Once your order has been dispatched, you will receive a confirmation email containing a tracking number and a link to the carrier's portal to monitor your delivery progress in real-time.
What payment methods do you accept?
We accept a wide range of secure payment options including Visa, Mastercard, American Express, PayPal, Klarna, and local European methods such as iDEAL and Bancontact.
Is the packaging discreet?
Yes, all orders are shipped in plain, unmarked cardboard boxes with no mention of the store name or contents on the outside to ensure your total privacy.
Are your products authentic?
As the official TENGA Store for Europe, we guarantee that all products sold on our website are 100% authentic and sourced directly from our manufacturing facilities.